Support Request Guide

Include these details and our team can usually resolve your issue faster.

Include in your message

• Your business name and the software name
• The screen or module where the problem happened
• What you expected to happen
• What actually happened (and any error message, word for word)
• A screenshot or short screen recording
• The time it started and whether it affects one user or everyone
• The device and browser you are using

Before you contact us

• Refresh the page and try again
• Check your internet connection
• Check the date range, branch and filters on reports
• Try another browser
• Do not delete records to remove an error

Urgent issues

For problems that stop billing or access for the whole team, say "urgent" at the start of your WhatsApp message and describe the impact.

Remote support

Remote assistance only starts after you give permission, and is used only to resolve the request you raised.

Your notes