1. Before you commit
We encourage every client to see a demonstration and confirm the scope before paying. Free demonstrations are offered so that you can judge whether the software fits your workflow before a project is confirmed.
Zobly · Worldwide
Refund & Cancellation Policy
Project-specific terms, explained upfront.
This policy explains how refunds and cancellations are generally handled for Zobly software and services. The signed proposal or quotation for your project contains the final terms and takes priority where it differs.
2. Ready-made software
For ready-made software, any refundable portion of the setup fee is stated in the quotation. Once setup, configuration, data import or training has begun, the effort already spent is generally not refundable.
3. Custom development
Custom projects are priced by scope and milestone. If a project is cancelled, charges for work already completed and costs already incurred are payable. Unused advance amounts for work that has not started may be refunded as agreed in the proposal.
4. Annual upgrade and support charges
Annual upgrade and support charges cover the period stated in the quotation. They are generally not refundable once the period has begun, unless the agreement says otherwise.
5. Third-party costs
Hosting, domains, licenses, messaging and other third-party charges follow the provider's own terms and are generally not refundable by Zobly.
6. How to request a refund or cancellation
Send a written request through an official Zobly contact channel with your name, business name, project reference and payment details, and explain the reason. We will review the request against the agreed scope and the work completed and reply within a reasonable time.
7. How refunds are paid
Approved refunds are paid using the same method as the original payment where possible, or another method agreed in writing, after deducting any chargeable work or costs.
8. Contact us
Questions about this page can be sent through our contact page, or by WhatsApp or phone on +92 333 4889100 or email info@zobly.net.
Last updated: 10 October 2026