Most problems have simple causes. Work through this checklist before contacting support. It will also help you give support the right details.
Steps
I cannot log in
Check that caps lock is off and that you are using your own username. Try the password reset option, or ask your administrator to reset it.
A page is slow or will not load
Check your internet connection, refresh the page and try another browser. If it affects everyone, tell support.
A record or report looks wrong
Check the date range, branch and filters first. Then check whether the related entries were saved.
Stock or balance does not match
Look at the item or party ledger for recent entries, returns and unposted documents before changing anything.
The printer does not print
Confirm the printer works from other programs, choose the right printer in the print dialog and check paper size.
Still stuck
Contact support with the software name, the screen, what you expected, what happened and a screenshot.
Tips
- Take a screenshot of the error message
- Note the exact time and what you did just before
- Do not delete records to remove an error
Common mistakes
- Retrying the same action many times
- Sending a message without a screenshot
- Changing settings without noting the original
Guides describe the common workflow across Zobly products. Screen names and available features depend on your product, package and configuration.